Shop Freeze-Dried Food for Dogs in Fort Lauderdale, FL

I was the customer being helped when the incident mentioned in the previous review occurred, and I feel it’s important to share my perspective. The employee was in the middle of explaining how to use the test I had just purchased for my dog when Ashley interrupted our conversation about my dogs health issues. The employee responded to her question about the price, and from there, Ashley became incredibly rude, making comments about how we were “just chatting” and that she wasn’t acknowledged when she entered the store. For context, there was a line of customers waiting to be checked out, and I had patiently waited for my turn while browsing the aisles. I shop at this store at least three times a week, and in all my visits, I have never seen the staff be rude to anyone. On the contrary, I always look forward to visiting with my dog because the team is welcoming, friendly, and beyond helpful. Ashley’s behavior quickly escalated, and she continued to berate the employee in a way that made me extremely uncomfortable. The employee asked her to leave the store after several rude comments, but Ashley refused and continued to badger her. The situation became so hostile that the employee rightfully called the police. At this point, Ashley’s language became aggressive, and the insults and profanities directed at the employee were nothing short of appalling. Her review does not reflect my experience, nor the experience of other customers I know. Spending $20 or any amount of money on cat or dog food each week doesn’t entitle anyone to mistreat hardworking employees. Most of us spend hundreds of dollars weekly and would never expect the staff to drop what they’re doing to check us out before helping other customers. Lastly, the fact that Ashley expected the store to replace her frozen food because her fridge died says a lot about her unreasonable expectations. This local business cares about its customers and their pets, and always provides top-notch service, which is why I will continue to support them.

I normally do not write reviews, but I had such a pleasant experience here. I brought in my new 9-week old puppy and the owner helped me out finding somethings Winston would like. He got this collagen bone that he absolutely loves and keeps him busy while I work! I would def recommend this place, such a friendly and helpful atmosphere!

I get my raw and kibble food here. Great customer service, definitely a healthy place to shop for your K9 companion.

Auggies is the best! They have all the heathy dog food options and will help you make a selection based on what you’re looking for. They have many different bone and treat options as well. My pup loves going here because he always leaves with bags full of goodies.

They are the best.